If you are within a Podio Contact Record, you can send a text message or one-click call that contact, if you have the smrtPhone Chrome Extension installed.

When you install the extension, next to each phone number appears two hyperlink buttons that say "▶️ Call | Send Text" .

How to Call from a Podio Contact Record

If you'd like to call this individual contact, click the "Call" button link next to the phone number you wish to dial. The Chrome Extension will pop open and place the outbound call for you.

How to Send a Text/SMS from the Podio Contact Record

You can send an ad-hoc text message to a contact by clicking the "Send Text" link button next to the number you wish to message.

(It is also possible to use the SMS API and Citrix Podio Workflow Automation/Globiflow to automate the sending of text messages)

When you press the Send Text button, a Chrome Extension dialogue box will pop up you can start typing your content. While you may type as long of a message as you need, for billing purposes keep in mind that every 160 characters counts as a message.

Once you have your message ready, just click Send Message button and you will see the confirmation of your delivery in the same box. It will then close automatically.

❗❗ Note! In order to be able to send text messages like this in Podio, you need to have smrtPhone Chrome Extension installed.

All your messages can be later seen in your SMS Logs (Communications App) and, of course, in your smrtPhone Inbox, within your smrtPhone Dashboard.

❗❗ Be aware that smrtPhone uses Twilio as our underlying carrier to send SMS/text messages, there are guidelines and rules for business texting that must be followed. Violating Twilio's regulations might affect your account.


For further information about texting and guidelines, you can anytime read more:

Did this answer your question?