Once you have your Managed Package installed inside your CRM, you will see the CTI dialer down in the left corner of your dashboard.
The Salesforce Managed Package cannot be installed with the Small Business Setup. You need to be on Sales Cloud, Service Cloud, or Marketing Cloud to have the needed tabs (Account, Contact, Opportunity, Lead) for the integration to work.
Showing smrtPhone Fields in Tasks
It is very important to have all the fields associated with your tasks.
On the Salesforce Dashboard, go to Setup -> Object Manager -> Task -> Page Layouts.
From here, drag and drop the smrtPhone fields that you want to be displayed.
You will see information populated according to your setting in Task Layout.
CTI Dialer inside Salesforce
CTI Dialer has the same functionalities as all smrtPhone Dialers.
A quick orientation: It’s easy to find the smrtPhone dialer within your Salesforce. The button to open your smrtPhone is situated at the bottom left of your Salesforce screen, under a button labeled “📞 Phone.”
Simply click that button, and the dialer will expand, giving you the option to place a call, send an SMS/text message, and access your inbox.
The smrtPhone dialer is available on all Salesforce pages of the workspace you are in, and the button to access it will be visible at all times.
When you receive an incoming call while you are inside your Salesforce CRM, the dialer will pop up, and you can answer or ignore it. Install the smrtPhone Chrome Extension to enable answering calls from any Chrome browser tab.
Received text messages are visible in the Inbox.
We recommend our users use Google Chrome for the best experience.
