smrtDialer offers the possibility to keep track of your leads in various ways. Whether you want to see how many times a campaign was run, the time spent in a campaign, or the total number of leads imported or converted, and other useful information about the campaign, you can see them all by accessing your Campaigs' list.

Moreover, you can keep track of events that occurred by sessions. Access the campaign you are interested in: smrtDialer -> Campaigns -> your interest.

Once you are here, let's say you are interested in a particular session that for various reasons you want to verify.

From this window, press the name of the agent that called that session in particular, and you can see the details of that session as it follows:

Session report:

  • Campaign - shows you the name of the current campaign that you accessed.

  • Session duration - shows you the entire time spent calling in this particular smrtDialer Campaign, the moment when the calling session started, and the moment it ended.

  • Leads converted - the number of leads that were marked as converted in this session.

Session Breakdown:

  • Dial time - the total amount of time spent dialing leads.

  • Talk time - real talk with customers, connected phone calls.

  • Break time - the entire time when the agent used the pause button while running this session in this campaign.

  • Idle time - the time spent connected to the call session, but not making calls. This time could have been used for leaving notes or applying dispositions to that call, for example.

Call Statistics:

  • Calls made - the number of calls made during this particular session.

  • Not connected calls - shows you the total numbers that failed to connect while calling this session.

  • DNC leads - informs you about the number of leads that were marked and put on the Do Not Call list.

  • Average call duration - makes an average out of your calls, giving you an idea of how the session went.

Long story short, this is the easiest way for you to monitor the progress of agents and campaigns altogether. Please, keep in mind that this Session report is per agent, per session, not overall, meaning you can easily track how much time is spent on calling in smrtDialer. Overall details can be seen in the Campaign's details tab.

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