smrtPhone makes it simple to build IVR, or Interactive Voice Response, into your business's contact center. IVR allows incoming voice dialers to navigate a phone menu to pull down the right information, perform automatic transfers and find the right person to help. Supplement your human operators or bypass them completely for common transactions and information requests.
In order to create your IVR, the first step is to import your menu into the applet. You have the option to input a text that will be read by an automated voice, to record using your phone or to upload an existing MP3 file.
The second step is to select what happens when the caller selects a certain option. You can fully customize the options by adding any applet from the flow creator. For this example we have set the IVR to call one of our agents when the caller is pressing 2.
Under the Menu Prompt you can set for how many times should the menu repeat until it advances to the next step in the flow. Again, this is fully customizable.
You can also create a custom message that will be played to the caller if an invalid option is pressed. You have the option to input a text that will be read by an automated voice, to record using your phone or to upload an existing MP3 file.
Learn More About Inbound Communication Settings Options: