Playing a message for your caller after they hear a ring can be a great opportunity for engagement.

It can be used as a branding opportunity or as a way to buy time and keep things interesting before the call connects.

Remember - it will be the first thing the caller hears when they call you, so be strategic and efficient with your selection of Greeting!

How to Use the Greeting Applet

The Greeting Applet is found in the Call Flow Builder. It is flexible depending on your needs and your imagination.

There are three common ways to use the Greeting Applet:

  • First in a call flow, after the caller hears one ring
    Example: "Thank you for calling! Please note that calls may be monitored and recorded for training purposes."

  • As a selection in an IVR phone menu
    Example: "Press 1 to hear location and hours" and the greeting plays the location and hours information)

  • Upon no answer in a Dial Applet
    Example: "Please continue to hold while we try to reach your party" and then another Dial Applet

How to Set the Greeting Message

You have multiple options for selecting how the message will play.

  • Type text that will be read like a robot

  • Record an audio file directly into smrtPhone using your mobile phone or computer microphone

  • Choose a pre-recorded message from your Media Manager

  • Upload a fresh mp3 file

Don't forget to set what should happen after the greeting message is played!

You can also have a greeting message played before ringing as part of the Dial Applet. Learn how, here >>

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