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smrtDialer Troubleshooting
I see a large number of "no call statuses" in my smrtDialer Campaign
I see a large number of "no call statuses" in my smrtDialer Campaign

What to do if you find an unexpected amount of calls do not connect in smrtDialer.

Ellen Sluder avatar
Written by Ellen Sluder
Updated over a week ago

In smrtDialer, only the answered calls get a call status. If the calls are not answered by a human or a recording/voicemail, they receive a "no call status" status.

If you find this happening frequently in your campaigns, there are two potential root causes:

Poor List Quality

How confident are you in the quality of your list? Campaign results with a high percentage of no call status are typical of cold lead lists that haven't been thoroughly scrubbed. It could be the list itself that is leading to these results.

Ring Time is Insufficient

Another option is to consider whether your Ring Time is too short. Ring Time is a setting within the campaign Call Engine tab that determines how long the system will wait to determine if the call is answered/voicemail/unanswered.

The default in smrtDialer is 20 seconds, which is approximately 3 to 4 rings in the U.S. Perhaps the target audience has their voicemail set to pick up after 5 or 6 rings. You can try increasing this setting and see if it results in more voicemail drops.

If you see these same results in multiple campaigns, with different lists, let us know. We will happily take another look behind the scenes to see if we can pinpoint any other issues with your smrtDialer campaigns.

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