Your smrtPhone Web Dialer can only be active in one browser tab at a time, even if you have multiple smrtPhone pages open. We are trying to prevent mistakes and users losing work.
You may still use the Chrome Extension and Mobile App as additional dialers, set to different Caller IDs.
💡 Examples of business cases that might want multiple tabs of smrtPhone open include working with multiple Caller IDs at the same time (inbound or outbound), Configuring Users/Teams and Call Flows in two different browsers, or working with smrtPhone and smrtDialer at the same time.
As soon as you open a second smrtPhone tab or window (whether the same account or different accounts), our system will inform you it has detected another active session and will close the previous smrtPhone web dialer sessions. It will keep only the current one open. Switch back and forth from any tabs; just note that you will only be active on the session you're currently viewing.
As soon as the system notices another open tab, it shuts the dialer in the first one—even if it is ringing or on a call. The latest open tab has priority over any older tab.
If you want to keep working with multiple Caller IDs at the same time, you still have options:
Use the Chrome Extension or the Mobile App alongside the Web App
Log into two different smrtPhone Accounts with one in your browser's incognito mode
