We regularly monitor the activity of our customers to improve the experience and to detect for any signs of telecom compliance issues. When the automated system detects abnormal usage, it temporarily pauses the account for further analysis.
Your account goes into a queue to be reviewed by a human. It will be unpaused once we have assurance that everything is okay.
There can be many reasons for this Suspicious Activity Detected error message. The faster we can complete our analysis, the faster you can get back online. So, help us to help you.
Although it can be frustrating to have your account paused, this is the best course of action to ensure the long-term health of your account. For example, this measure is helpful if your account was compromised in some way.
What do I do if I Have a Suspicious Activity Detected Message?
If you consider that the pausing of your account is not fair or was in error, please contact our Support Team by live chat. If you can provide evidence that the activity was yours and that it was in legal terms, it will expedite the process of having your account unlocked.
Reaching out to support and providing the requested details will ease the review process, and you will go back to business faster. Please be patient, and our kind team will do their best to help you.
