This article will show you the easiest way to change your Caller ID, meaning the number that will be associated with the next communication action: call or text.
You don't need long extra steps or an overwhelming procedure; just a simple click, scroll, & select, and you are all set!
First of all, click on your Dialer button (placed in the upper middle part of your dashboard) to extend the full dialer window.
At the bottom of this pop-out window, you can see a box with your current Caller ID. If you press the arrow to the right, you can scroll and select the Caller ID that you want to use.
Now, depending on how many smrtPhone numbers you own, you can switch between them while making a call or sending an SMS.
This also applies when sending an SMS from your main dialer. Each dialer runs independently, and you can use different Caller IDs on different dialers (Mobile App, Extension, and Web App Dialer).
As a user with granted permission, there is the option to force a specific phone number to be used as the default Outbound Caller ID per each user.
This change can be made in your smrtPhone Dashboard, in the User's Configuration:
Set the Default Caller ID for each user, and furthermore, you can choose if this particular user can or can't change the Caller ID while performing an outbound call by toggling Allow/Don't Allow in the Default Caller ID section.
Allow Agents to Select the Number for Outbound Calls
If you turn it on, your user will be able to switch between them, and they will see a full set of options.
Restrict Agents to a Specific Outbound Caller ID💡
If set OFF, the agent will only use the Default Caller ID configured by the Account Owner/Users with granted permission. If they click the arrow, no additional Caller ID options will be available.
