Anyone you add to your smrtPhone account is considered a User.
You can add/remove users, control their permissions, and create Groups for easy management of Call Flows.
Under the Admin menu in the left navigation (≡), you'll find the users tab. Here you can:
Adjust permissions/make an administrator
Create user groups
Add users to groups
You can add users from your Podio system by clicking the "Add User" button or invite users by email.
You can remove users by clicking the garbage can next to their name.
Anyone you designate as an administrator will have the capability to make decisions and changes within your smrtPhone system.
You can decide they will be an administrator when you bring them in to the system, or you can go into the user settings button ⚙️ next to their name and toggle administrative rights on/off.
You can group users together into Groups for coordinating purposes. This becomes important especially for your Call Flows. You can have as many groups as you'd like.