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How do I Create a Business Profile in the Trust Center?
How do I Create a Business Profile in the Trust Center?

How to register your business to be eligible for verified voice and verified text

Ellen Sluder avatar
Written by Ellen Sluder
Updated this week

⚠️ Account Owner & users with permissions can register a business in the Trust Center.

Although your business profile is free, some verification products may incur additional charges. Only Account Owners and the users to whom they granted permissions have access to make account-level changes that may affect billing.

To register your business for STIR/SHAKEN (certified caller ID/verified voice), A2P 10DLC (authorized sender of text messages), or to enable international calling through smrtPhone, you must first have a business profile approved in the Trust Center.

The way these verified services work within smrtPhone, you will be registering as what is called a Secondary Business Profile underneath the smrtPhone umbrella. We are verified as an ISV (Independent Software Vendor) and approved as a portal through which you can register your business and brands.

Identity verification can be done from the Trust Center, but only by the Account Owner.

If you try to complete the Identity Verification at this point, and you are not the Account Owner, you will see an error pop-up. This happens because, even if the Trust Center business profile can be filled for application by users with permissions, the Identity Verification can be completed and submitted only by the Account Owner.

What Information do I need to Create a Business Profile in the Trust Center?

There are three steps to creating a business profile:

  1. Enter your business details

  2. Identify at least one (ideally two) representatives

  3. Agree to the Terms & Conditions

smrtPhone collects your business profile information for verification purposes only. We do not collect, share, or use the data for any other reason other than what is required to access telecom verification products and services.

How to Create a Business Profile in the Trust Center

Log into the smrtPhone Trust Center and click the blue Get Started button near the bottom of the welcome screen menu.

find trust center

1️⃣ Business information

Try to fill in all the required information with the most fidelity to ensure a smooth process and a clean approval.

fill business info

Business Information Needed:

  • Legal Business Name

  • Business Display Name

  • Business Type (LLC/Corporation/Non-profit, etc.)

  • Business Industry

  • Business Registration ID Type (EIN or DUNS)*

  • Business Registration Number

  • Website URL

  • Social Media profile (optional)

  • Business Address

    • Street Address (the second one is optional)

    • City & State

    • Zip Code & Country

The EIN lookup service linked in the Trust Center is one recommended by our underlying carrier. This has to be at least 30 days active before creating a Business profile.

If your company does not appear in the database, do not worry - you can still use your EIN. It will be manually reviewed. If your EIN does appear in the database, you must match that record's information and ensure there is no discrepancy.

Remember, this information is being collected to certify you are who you say you are, so it must be verifiable.

2️⃣ Enter the information of your main contact(s) - Business Representatives

tos and representattives

Contact Information for up to Two (2) Representatives

  • Name (Last & First)

  • Email

  • Business Title

  • Job Level (Director/VP/CEO, etc)

  • Phone Number - pay extra attention to the phone number format in this field to avoid an error

The contact(s) that you choose need to be reachable by the email and phone number you provide. Do not enter false contact information or it will cause a problem in the verification process.

You must enter at least one Representative.

3️⃣ Agree to the Terms of Service

tos only

Once all required fields are complete, the Submit for Review button activates and you can click it to finalize your business profile application.

4️⃣ Complete Process

All steps are completed, now you can do your thing, while waiting for the approval.

complete process

What Happens after Business Profile Submission?

Once your profile is submitted successfully, you should receive a confirmation email.

The status of your profile submission on the main Trust Center page will list your profile as In Review. It may take up to 8 business days for your submission to be reviewed.

While your Business Profile submission is In Review, you will be able to see - but not edit - the information you submitted.

When your business profile is approved

If your profile is approved, you will receive an email letting you know. The status of your profile will show as Approved in the Trust Center.

profile approved

At this point, you will be able to add your smrtPhone phone numbers to your account and sign up for any available verification products.

When your business profile is rejected

If your profile is rejected, you will receive a rejection email with the reason for rejection listed. The status of your profile will show as Rejected in the Trust Center.

Edit the information in your profile to solve the issues identified in the review process and resubmit. It may take up to five business days for the additional review.

If you have any problems with correcting a rejected profile or would like to appeal the rejection, please reach out to us via our live chat.

Next Steps after Approval

Once your profile is approved several important things happen:

  • STIR/SHAKEN automatically enabled for all of your phone numbers (free)

  • Registration for A2P 10DLC becomes available

  • Unlock international calling from your U.S. phone numbers

  • Purchase of non-U.S. Phone numbers becomes available. Some restrictions may apply, depending on the country.

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