Call and Text Logs are a great way to understand your billing, as well as get an overview of communication activity. From inside your smrtPhone Web App, you'll get more detail, especially regarding pricing, than you'll see in your CRM. Please note that depending on your User Permissions, you may not be able to access the logs outlined in this article.
Call Logs and SMS logs report on all Communications transactions by month.
Here's a video to give you an overview of Logs:
(Disclaimer: even if the above video does not mention Video Logs, they are placed in the same tab and work the same)
Where Can I Find Billing & Logs?
Your logs are available under your Account Menu, in the upper right corner.
Your logs are separated by type of communication:
Call Logs
When looking at your Call Logs, note that there are multiple filters to specify your search:
User - Who placed or received the call
Direction - Inbound or Outbound
Status
From Number*
To Number*
Price
Duration
Time Frame
The Creation Date / Price/ Duration filters can be sorted further using the up/down arrows. From the results, you can also view:
CRM Item - This takes you to the call record in your CRM
Associated Call Recording - Where you can listen or delete the recording
Downloading Call Logs
Use the same filters to create an accurate report and export the Call Logs. Access Billing & Logs > Call Logs. Once here, you will see the Export button grayed out. It will remain like this until you start entering filter criteria. You cannot export all call logs available on your account at once due to the large amount of data that you might have. You can only export them after filtering and downloading the results.
Set the filters to obtain only the data you need—all logs from a user with a certain call status, for example—and then, after the list is generated, press the upper-right button Export.
This will save your report for any call logs with certain filters in an Excel format on your computer.
If your filters don't bring any results, the export will not succeed, and you will get an error. Add valid filters for the best results.
The exporting function is only available for Call Logs.
SMS Logs
Similar to Call Logs, you can view and filter for:
Time Frame
Direction of text messages: Inbound or Outbound
From Number
To Number
Content - Hover over Show Content and the message will appear
Price
Note: SMS texts are charged per 160 characters. Texts that are longer than 160 characters will be charged as two messages, even though for most carriers they appear to the recipient as a single message.
*Note: When filtering by number, do not include ➕ sign in front of the number. You can include a partial number and the results will include all numbers that contain that sequence of digits anywhere in the phone number.
Example use case: search for all numbers with a specific area code.
Video Logs
Video Logs are similar to SMS and Call, and can be filtered by:
User - Who placed the video call
Video Outcome
From Number*
To Number*
Time Frame
Duration
As mentioned in the article about Video Calling, any CRM besides Podio and Salesforce will not create a CRM item at this moment. This is for both inbound and outbound.
In all logs, you can Reset filters to start another search.
Finding Logs Outside of smrtPhone
For Calls and SMS, any User can find the logs within their CRM:
🌐 Podio - Communications App (SMS/Call/Video Logs)
☁️ Salesforce - Tasks (SMS/Call/Video Logs)
🏔️ InvestorFuse - Activity and Communications Tab (SMS/Call Logs)
🥷 REISift - Records (SMS/Call Logs)
🟧 Forefront - Contacts (SMS/Call Logs)
Video Calls are an exception at this time. They do not trigger CRM items for InvestorFuse, REISift, and Forefront.
