smrtPhone

Georgiana Mirita

smrtPhone Trust Center, A2P 10DLC, STIR/SHAKEN, and communications regulations

Security & Compliance

smrtPhone follows all industry standards to keep your information safe and secure

Is My Data Secure With smrtPhone?

Learn how to better protect your data while staying connected

Two-Factor Authentication

New accounts require a verified email address. Use the activation code in your email to proceed

Email Verification - Required🛡️

Security

Identity verification is a vital component of smrtPhone compliance.

How to Verify Your Identity - Required 🛡️

You cannot initiate any phone call using an automatic phone dialing system or an artificial or prerecorded voice without knowing these rules

Keep Your Calls Compliant

Follow these texting/SMS regulations and guidelines to ensure delivery and maintain active texting status.

How to Keep Your Text Messages Compliant

Spam triggers are words or expressions that service providers use in their analysis of text messaging compliance

Quick Notes on How to Avoid Spam Words and Phrases

Enhance text compliance with automated message appending and Do Not Text (DNT) list management

Automatic Opt-Out Message for SMS

Compliance Overview

Your smrtPhone DNC list acts globally across all products to prevent you from contacting individuals who do not want to be contacted

DNC List Management inside smrtPhone

Add/delete a number from DNC list using the DNC API

API for Pulling DNC from your CRM

A SAN is required to access the DNC registry and scrub lists

What is a SAN and How Do I Get One?

DNC Management

The central hub to register and certify your business phone numbers

smrtPhone Trust Center Overview

How to register your business to be eligible for verified voice and verified text

How do I Create a Business Profile in the Trust Center? - Required 🛡️

How to customize your Caller ID display for contacts in smrtPhone's Trust Center

Personalize Your Caller ID with CNAM Registration

Trust Center

How to get marked as a verified caller for your legitimate business calls

What is STIR/SHAKEN?

As soon as your business profile is verified in the Trust Center, you will be automatically enrolled in STIR/SHAKEN

How do I Enroll in Verified Voice?

STIR/SHAKEN - Certified Caller ID (verified voice)

The background history of the new requirements for business texting from local phone numbers.

What does A2P 10DLC Stand for and why Should I Care?

Registration and validation of an A2P can take a while, but does not interfere with your workflow

The Process of A2P 10DLC Validation - Required 🛡️

There are two types of business texting plans for verified companies. Follow this guide to select your plan and register your business.

What Are the Plan Options and Fees Associated with A2P 10DLC Registration?

The Low Volume Plan allows up to 49 registered phone numbers/campaign and 6000 messages per day under one "Mixed Use" use case type

How do I Register for A2P 10DLC - Low Volume Plan?

The Standard Plan requires a more detailed registration and allows unlimited phone number and texting campaigns. Registration fees apply.

How do I register for A2P 10DLC Standard Plan?

Businesses that register for the A2P 10DLC Standard Plan will be required to declare the use case for their text messages via campaign type.

What is an A2P 10DLC Campaign?

Step-by-step guidance to enable compliant texting

How to Create an A2P 10DLC Campaign

Tips to increase approval rates of A2P 10DLC campaigns

A2P 10DLC Message Flow

What about carriers that are not AT&T and T-Mobile/Sprint?

Does A2P 10DLC Apply to all Carriers?

A2P 10DLC - Business Texting with Local Phone Numbers

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smrtPhone Pricing

smrtDialer Pricing

Terms & Conditions

Find answers and get help from Intercom Support and Community Experts

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