smrtPhone

Where to find key performance indicator data within smrtPhone

The legacy KPI Reporting Section - Reports Menu

What you can find in the high level Overview Report

Where to go to understand how your users and agents are performing

Where to go to understand how tracking phone numbers perform

Where to go to find a breakdown of performance by time of day and type of communication

How to understand smrtDialer campaign performance

What does it mean if a report shows a metric called "unassigned"?

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