KPI Reports
Find data and insights that improve your decision making to make you more efficient and more profitable
7 articles
Written by Ellen Sluder and Tudor Deak
KPI Reporting - Reports Menu
Where to find key performance indicator data within smrtPhoneWritten by Ellen Sluder. Updated over a week ago
KPI Reports - Overview Report
What you can find in the high level Overview ReportWritten by Ellen Sluder. Updated over a week ago
KPI Reports - Activity Report
Where to go to find a breakdown of performance by time of day and type of communicationWritten by Ellen Sluder. Updated over a week ago
KPI Reports - Team Performance
Where to go to understand how your users and agents are performingWritten by Ellen Sluder. Updated over a week ago
KPI Reports - Phone Number Performance
Where to go to understand how tracking phone numbers performWritten by Ellen Sluder. Updated over a week ago
KPI Reports - Dialer Reports
How to understand smrtDialer campaign performanceWritten by Ellen Sluder. Updated over a week ago
KPI Reports - Unassigned
What does it mean if a report shows a metric called "unassigned"?Written by Tudor Deak. Updated over a week ago